The next meeting of the PPG is 6pm on Thursday 6th December 2018, at the Surgery - all patients are welcome.
Arthritis Information Evening: The Patient Participation Group held an Arthritis Information Evening at Snodland Community Centre on 13th June. The guest speaker was Dr Mike Batley, Consultant Rheumatologist, who gave a most informative talk to around 100 patients and members of the public on the causes of rheumatoid and osteoarthritis, the treatments and expectations for relief from the conditions. Specialist physiotherapists explained the many treatments they offer, on referral by GPs and a representative from "One You Kent" explained what this national initiative is all about, to help people improve their own lifestyles and health. There then followed a very busy question and answer session. A very successful evening. Look out for information about forthcoming information evenings.
The Patient Participation Group (PPG) has its own email address: Patientgroup.firstname.lastname@example.org and welcomes enquiries about its role and purpose as well as new member enquiries.
Our Aim - Our overall objective is to improve patients’ experience when attending the surgery and when receiving treatment or services provided by, or related to, the Practice.
Who are we? - We are all patients of the Practice from diverse backgrounds, who meet on a regular basis to share views and ideas, address problems and to work with the Doctors and Practice Manager, to achieve our objectives. The Group currently consists of 23 members who mostly have links with their local community through their employment, local Council or charity work and social networking.
What do we do? - As indicated above, we meet with the Doctors and Practice Manager at quarterly intervals to promote best practice and to create practical and achievable objectives to improve patient care, encourage patients to take greater personal responsibility for their clinical conditions and make patients equal stakeholders in setting standards for the way forward. We visit the surgery to meet patients face-to-face in order to understand any concerns they may have and to explore ways to make the patient experience better.
We worked with the Practice to produce a 5-year vision statement which is currently implemented. The Strategy Plan was updated in June 2016 and a revised Customer Care Policy implemented.
A more standardised approach has been adopted in answering the telephone and a new answering system is now in use. A larger number of staff are available to answer urgent appointment calls from patients between 08.30 and 10.00 a.m. and from 2.00 pm to 2.30 p.m.
Information on the number of persons ahead of a patient when checking in to see a clinician is now provided and patient feedback on this initiative is positive.
Music has been introduced into the waiting rooms, which helps to reduce overheard conversations at the reception desk.
Other initiatives such as better use of technology in communicating with patients are ongoing, including text message reminder of appointments which has substantially reduced the number of "no shows".
Do you have any issues or problems that you can share with us? - If you would like to raise any issues or problems, or just make suggestions as to how your experience as a patient could be improved, please just email us at Patientgroup.email@example.com
Would you like to join us? - If you think you may be interested in finding out more about the PPG, why not come to one of our meetings and see for yourself. There is no obligation to join, but we hope that once you have met us and had a taste of what we do and how we do it, you will want to be part of the PPG. Just send us an email and we’ll be in touch.
If you are unable to attend evening meetings, why not consider becoming a “virtual member”. We will keep you informed by email, seek your views on various subjects and involve you fully in our aims and projects. You can download the PPG Leaflet.
Date of next meeting - The next meeting of the PPG is at the surgery on Thursday 6th December 2018 at 6.00 p.m. You are most welcome! Just email us and let us know you are coming. We'll meet you at the door!
Background of the Patient Participation Group
The Patient Participation Group (PPG) at Snodland Medical Practice was established 7 years ago based upon guidance from the Department of Health, The Primary Care Trust and the British Medical Association.
Our goal was to make the group representative and to ensure that no part of the practice population was unrepresented. To this end an invitation & outline of the group was produced and placed in the waiting room area on the ground floor.
Doctors were also asked to provide names of patients who suffered from a number of chronic conditions , together with those with physical & learning disabilities. These specific groups were invited to join the PPG as the Partners were of the view that certain groups would be less likely to be recruited from the waiting room advertising leaflets.
It was felt that a core group of 25-30 patients would be ideal , but no upper limit was placed on numbers as additional recruits could become associate members who would be able to give representation and work on behalf of the group.
Currently we have a very enthusiastic group of 25 members who have links with the community through their work, local charity work and social networking. They would welcome new members to join the group, especially from those age groups currently under-represented, essentially ages 17 to 35. New members from other ethnic groups will also be most welcome.
If you might be interested in joining the PPG, or would just like more information, please email us at: Patientgroup.firstname.lastname@example.org