Dr Colin-Jones departure
We understand that patients have been advised to see various doctors at the practice during the transitional period of Dr Colin Jones departure. The Practice has been inundated with requests from patients to be provided with an accountable GP.
We are actively seeking a replacement but due to a national shortage of GPs our first recruitment drive was unsuccessful. We have now re-advertised this position and hope to be successful second time around. The current allocation of patients is an interim situation only, which we shall resolve in the next 3-4 months.
Until then we would like to reassure you that the partners at Snodland Medical Practice are collectively accountable for every patient at the Practice and are monitoring the situation closely. The quality of care and access to services will be the same for every patient registered at the Practice.
The Partners will look after Dr Colin-Jones patients and will oversee all aspects of your care including reading all letters, laboratory results and queries about your care, investigations and medication. In addition, the Partners have secured the help of a few qualified locums to manage the demand for appointments. Patients may recognise some of them as they have helped at the Practice for a number of years.
During this interim period all patients will remain on the lists they have been allocated to. Once a suitable replacement has been secured we will contact all patients again. In the meantime, should you require an urgent appointment you will be spoken to by a GP on the same day. They will allocate an appointment where clinically indicated. This may be with a doctor or where appropriate you will be asked to see a member of our clinical team such as our paramedic.
The challenges faced by Snodland Medical Practice are actually replicated over the whole country. There is a national shortage for GP recruitment driven by a number of factors which is deterring new doctors joining and older GPs seeking early retirement. We are desperately trying to retain our remaining GPs by avoiding excessive work overload and in that your understanding and support is appreciated.
Miss Julie Tullett
The Snodland Medical Practice is offering improved access to patients.
Improved access service
Pre-bookable GP appointments are hosted here on a rota system for patients who cannot attend the practice during the normal surgery hours.
Patients can be booked an appointment by contacting the practice during core opening hours.
This facility is provides pre-booked appointments ONLY and is delivered separately from normal services provided by the practice.
Only patients with an appointment will be allowed access to the premises.
The staff on duty do not have access to prescriptions and are unable to answer queries or book appointments.
NO EMERGENCIES WILL BE SEEN DURING IMPROVED ACCESS HOURS.
PATIENTS REQUIRING URGENT MEDICAL ADVICE SHOULD CALL 111
Med3 Fit certificate change to policy
Sickness for less than 7 days
Private certificate with a fee of £15.00
Sickness for more than 7 days
Patient needs to have seen the GP during the first 7 days of sickness. If the patient is recovering from an operation they should request the certificate in writing stating the dates it need to cover and include the discharge summary from the hospital. The request will take 72 hours to process. Please include an up to date telephone number so that the doctor can contact the patient if needed. The patient should call the surgery to confirm the certificate is ready
Continuation of MED 3/Fit note
Request must be in writing and include the dates the certificate needs to cover. The request will take 72 hours to process. Please include an up to date telephone number so that the doctor can contact the patient if needed. The patient should call the surgery to confirm the certificate is ready. Repeat certificates will be provided based on clinical judgement only.
Certificates cannot be issued in advance
But they can be back dated
Dr Christopher Burke will be joining the practice on Tuesday 28th August 2018.
We are pleased to announce that Dr Christopher Burke will be joining the practice as a three quarter time GP. If Dr Mankragod was your usual GP you will now be on Dr Burke's list. He will seeing patients at the practice on Tuesday, Wednesday, Thursday and Friday.
Change to telephone opening times and appointment booking times
The practice are looking for ways to improve operations. Following some recent research into how appointments are booked the following changes will be made with immediate effect.
The phone lines will now close at 12 noon for the morning, reopening at 2pm.
The doctors complete telephone triage first thing in the morning, to allow for this to run as smoothly as possible we ask that all on the day appointments are booked by 10.30am.
Text messaging appointment reminder service
The practice have introduced a new text messaging reminder service. The has already started to reduce the number of DNAs in the practice.
Forthcoming half day closures for staff training
13th September 2018
This allows the practice time to develop staff to improve the service provided to patient. The 111 service will support the afternoon when the surgery is closed.
Further days are planned for 2018 for 30th October and 14th November.
Health walks now run out of the surgery at 11.30am every Thursday. The walks last 30 minutes and are lead by dedicated trained volunteers. A perfect opportunity to help you get active and meet new people.
Please arrive 10 minutes prior to the start of the walk and wear sensible clothing and footware.
Upcoming Counterweight session are being run from the surgery on Tuesdays 5pm .
There is a new session starting in January.
The is an 11 week weight management programme designed to help you lose between 5-10% of your body weight and keep it off for good.
You can self refer via www.tmbc.gov.uk/counterweight or speak to you GP.