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Difficulties accessing appointments

If you are a carer you have a physical or mental health need that makes visiting our surgery difficult then please let us know so we can support you.  If you find waiting in the waiting room daunting or you need help making an appointment then please let us know.  We have systems in place to help support you.  If someone you care for is unable to see their name on the screen in the waiting room when they are called then just let our receptionists know. We can also send our letters in large type to patients who are partially sighted. If you feel you need more time with the nurse or doctor because you find it difficult to communicate or your problems are complex then please do ask for a double appointment.  At our practice we are committed to all our patients receiving equality of care

We also have some specific advice for those with learning disabilities and for people who are carers

How to make an appointment

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appointments

Routine book ahead appointments

These can be booked with a nurse, doctor, HCA or phlebotomist up to 6 weeks in advance. Some are available online but most require you to ring the surgery appointments line on 01634 240296 or come to the desk. 

Book on the day appointments

Morning book on the day appointments can be booked between 8:30am and 9.30am.  You will often be given a triage appointment first.  The only appointments bookable on the day in the afternoon are for life threatening conditions or babies.

Demand for on the day appointments is high.  Triage helps us give you the best appointment for your problem and enables us to help more patients in the day.  If you are happy to receive a triage call our receptionists will give you an expected time slot.

Telephone consultations

For routine matters that don't require a face to face appointment, such as discussing test results or advice on medications, our doctors have telephone surgeries.  These can be booked up to 6 weeks in advance and some are available online.  The doctors make the calls after morning surgery so this can be delayed sometimes.

Receptionists

Our Receptionists will help you make the best use of the services whether calling by telephone or visiting the Surgery. Please remember that they have a difficult job to do and are working under protocols laid down by the doctors and the practice manager.  When telephoning to make an appointment the receptionist may ask for a few details. They have been trained to make these enquiries so that they can help you in the most appropriate way.

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