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Patient Participation Group

The next meeting of the Patient Participation Group (PPG) is 6pm on Wednesday 12th June 2019 at the surgery, all patients are welcome.

Information:

ARTHRITIS INFORMATION EVENING

Arthritis is the number one cause of pain and disability in the UK and affects millions of people.  The Patient Participation Group at the surgery held an arthritis information evening at Snodland Community Centre on Wednesday 13th June.

The guest speaker was Consultant Rheumatologist Dr Mike Batley who explained the causes of these common conditions that cause pain, stiffness and swelling in the joints in all parts of the body, and answered questions from an audience of around 100 patients and members of the public.  Specialist physiotherapists provided useful information on their treatments when patients are referred by GPs, a representative from "One You Kent" explained what the national initiative to help people improve their own health is all about and the exercise classes held at the Rectory Close Sheltered Housing scheme were mentioned by Sheila Bish, who runs the classes.  Look out for future information evenings, which will be advertised in Snodland, in the Downsmail and on this website.

The PPG has its own email address: Patientgroup.snodland@nhs.net and welcomes enquiries about its role and purpose as well as new member enquiries.

Our Aim

Our overall objective is to improve patients' experience when attending the surgery and when receiving treatment or services provided by, or related to, the Practice.

Who we are?

We are all patients of the Practice from diverse backgrounds, we meet on a regular basis to share views and ideas, address problems and to work with the Doctors and the Practice Manager to achieve our objectives. The Group currently consists of 22 members who mostly have links with their local community through their employment, local councillor, charity work and social networking. We always welcome new members (see below) and the only requirement is that you are a patient of the Surgery.

What we do?

As indicated above we meet with the Doctors and Practice Manager at quarterly intervals (occasionally more often according to need) to promote best practice and to create practical and achievable objectives to improve patient care, encourage patients to greater personal responsibility for their clinical conditions and make patients equal stakeholders in setting standards for the way forward. We visit the surgery to meet patients face to face in order to understand any concerns they may have and to explore ways to make the patient experience better.

We worked with the Practice to produce a 5 year vision statement that the Practice has adopted, as well as a revised customer care policy.

We worked with the Practice to create a more standardised approach in answering the telephone and the ongoing running of the triage system, which has been very successful.

Information is now given to patients at check-in on how many patients are ahead of them waiting to be seen and patients are updated in the waiting room with the expected wait times for doctors.

Music has been introduced in the waiting room to reduce the possibility of overheard conversations at the front desk.

Other initiatives such as the better use of technology in communicating with patients are ongoing, but the use of text messaging to patients with reminders of their appointments has considerably reduced the number of "no shows".  A new self check-in screen was successfully installed in the Reception area in July 2017 and has proved popular.

Do you have any issues or problems you can share with us?

If you would like to raise any issues or problems, or make suggestions as to how your experience as a patient could improve, please get in touch via the email above.

Would you like to join us?

If you think you may be interested in finding out more about the PPG, why not come to one of our meetings and see for yourself. There is no obligation to join, but we hope that once you have met us and had a taste of what we do and how we do it, you will want to be a part of the PPG. Please get in touch by email - Patientgroup.snodland@nhs.net  

If you are unable to attend the meetings, why not consider becoming a "virtual member". We will keep you informed by email, seek your views on various subjects and involve you fully in our aims and projects.  Just get in touch by emailing us.



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